General Practitioner

Boundless coverage | Seamless medical journey | Effortless access to whole journey support

Handling illness can be stressful. Our comprehensive General Practitioner network ensures members can receive immediate, high-quality medical support across the region, providing peace of mind when it matters most.

Key Network Benefits

How can AXA Medical Network protect your health?

Case Study

While traveling from Zhuhai to Macau for a client meeting, Mr. Wong suddenly experienced acute gastritis. Unsure of the local healthcare system, he called the AXA Health Concierge, where a nurse provided immediate medical advises, while offering several treatment choices: seek healthcare in Zhuhai, Macau, or Hong Kong – with each following the same effortless member journey.

Choosing immediate relief, Mr. Wong used the Find a Doctor feature in his Emma by AXA app to find the nearest panel clinic. Following a quick consultation, he is able to enjoy cashless arrangement and leave the clinic once he got his medication on hand. Thanks to the clinic’s proximity to the border, Mr. Wong quickly returned to Hong Kong, experiencing a truly boundless and convenient medical journey.

How to use this service?

1: Log in to Emma by AXA app

Click here to download Emma by AXA app

2: Tap "Find a Doctor" under "My Services", and select the relevant policy

Please ensure you have linked your policy in the app

3: Select the “General Practitioner” category

4: Select your preferred network doctors and/or healthcare facilities to make appointment directly

Remarks: