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Supporting mental wellbeing is essential for a resilient workforce. AXA’s Mind Health Network offers discreet, expert-led solutions that remove barriers to care, ensuring members feel empowered and supported throughout their wellness journey.

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Mind Health

Supporting mental wellbeing is essential for a resilient workforce. AXA’s Mind Health Network offers discreet, expert-led solutions that remove barriers to care, ensuring members feel empowered and supported throughout their wellness journey.

Market pioneer | Heartfelt journey | Cost-efficiency | Proactive monitoring

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Key Network Benefits

In 2020, as mental health challenges surged across our society, we took the lead by launching the industry-first and one of the most extensive mind health networks. With five years of continuous refinement, our Mind Health Network has grown into one of the most experienced in the industry – enabling us to provide tailored and effective support to every member in need.

Market-first and one of the most comprehensive mind health networks

Virtual consultations reduce the stigma of seeking help, allowing members to access specialised mind health support privately and conveniently.

Discreet access to mind health support via teleconsultations

Pre-agreed fees ensure total cost transparency, while cashless arrangement eliminates out-of-pocket expenses, providing a stress-free experience for members.

Standardised pricing and cashless convenience

Dedicated case managers provide clinical follow-up for serious conditions, coordinating with HR of member’s employer company to ensure supported recovery and workplace reintegration.

Proactive management for sustainable work performance

How AXA Service Help you?

While traveling from Zhuhai to Macau for a client meeting, Mr. Wong suddenly experienced acute gastritis. Unsure of the local healthcare system, he called the AXA Health Concierge, where a nurse provided immediate medical advises, while offering several treatment choices: seek healthcare in Zhuhai, Macau, or Hong Kong – with each following the same effortless member journey. Choosing immediate relief, Mr. Wong used the Find a Doctor feature in his Emma by AXA app to find the nearest panel clinic. Following a quick consultation, he is able to enjoy cashless arrangement and leave the clinic once he got his medication on hand. Thanks to the clinic’s proximity to the border, Mr. Wong quickly returned to Hong Kong, experiencing a truly boundless and convenient medical journey.

Case Study

How to use this service?

Remarks:

<ol><li>Eligibility to use the network and applicable benefit are subject to the member’s benefit coverage. For details, please refer to the “Benefit Coverage” in your Emma by AXA account.</li></ol>

Mind Health

Market pioneer | Heartfelt journey | Cost-efficiency | Proactive monitoring

Key Network Benefits

How to use this service?

1: Log in to Emma by AXA app

2: Tap "Find a Doctor" under "My Services", and select the relevant policy

3: Select the “Mind Health” specialty category

4: Select your preferred network doctors and/or healthcare facilities to make appointment directly