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The upgraded Pre-authorisation & Cashless arrangement service streamline the approval time, allowing you to receive confirmation of benefits entitlement before undergoing non‑emergency treatments such as surgery or hospitalisation, giving you peace of mind.

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Pre-authorisation &amp; Cashless arrangement

The upgraded Pre-authorisation &amp; Cashless arrangement3 service streamlines the approval time, allowing you to receive confirmation of benefits entitlement before undergoing non‑emergency treatments such as surgery or hospitalisation, giving you peace of mind.Customers who purchased AXA policies through HSBC, please submit application online via HSBC website.Existing AXA customer who want to apply Pre-authorisation &amp; Cashless arrangement Service now?

Begin treatment as planned without budgetary worries

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Why AXA Pre‑authorisation &amp; Cashless arrangement service?

Various trusted healthcare networks1,2 across Hong Kong and Greater Bay Area, designed to provide you with a seamless experience in accessing esteemed medical care with minimal hassle

Access to top medical service network

Eliminate the need for upfront deposits3, making your experience stress-free by removing the burden of immediate costs

No need to pay deposit upon admission

Enjoy Cashless arrangement3 for your eligible expenses after medical treatment provided by Network Doctors1,2

Hassle-Free Cashless arrangement

Few steps to apply Pre-authorisation &amp; Cashless arrangement service

<ol><li>Book an appointment Book an appointment with your preferred AXA network doctor1,2 via Emma by AXA app.</li><li>Medical consultation Present your ID and AXA health/medical card during registration at the network healthcare facility1,2.</li><li>Your doctor submits application for you Your attending doctor submits the Pre‑authorisation application to AXA on your behalf.</li><li>Proceed to treatment AXA approve and issue letter of confirmation and arrange cashless medical treatment3,4.</li></ol>

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Start using AXA Pre-authorisation service by finding a doctor in Emma by AXA app

You may check your policy or find a network doctor via Emma by AXA app. For more details, please contact your Financial Consultant.

Ready to &quot;Find a Doctor&quot; now?

<h5>Documents &amp; Forms Download</h5>

Frequently Asked Questions

Pre-authorisation &amp; Cashless arrangement service inside AXA network is applicable to:<ul><li>AXA WiseGuard Pro Medical Insurance Plan</li><li>AXA WiseGuard Medical Insurance Plan ※</li><li>AXA Executive Health Medical Plan #</li><li>Global Elite Health Plan</li><li>Global Elite II Health Plan</li><li>GlobalReach Medical Insurance Plan</li><li>MediPartner Health Plan</li><li>Smart Medicare ※</li><li>Smart Start Medical Insurance ※ ※ For this policy, Cashless arrangement service is applicable to designated day case procedure only</li></ul>ㅤPre-authorisation &amp; Cashless arrangement service outside AXA network is applicable to:<ul><li>AXA WiseGuard Pro Medical Insurance Plan</li><li>AXA Executive Health Medical Plan #</li><li>Global Elite Health Plan</li><li>Global Elite II Health Plan</li><li>GlobalReach Medical Insurance Plan # Coverage and payment arrangements will follow the terms of your policy</li></ul>

Am I eligible to apply for AXA Pre-authorisation &amp; Cashless arrangement service?

1. Download <a target='_self' href='#download'>Pre-Authorisation Form I and II</a> and complete the Pre-Authorisation Form I 2. If your attending doctor advises hospitalisation or day case procedure, kindly ask them to fill out the Pre-Authorisation Form II for you.3. Submit documents by email or Fax to us before hospital admission or day case procedure begin. Documents Required: <ul><li>Completed Individual Medical Pre-authorisation Form I &amp; Pre-authorisation Form II Via Email: individual.preauth@axa.com.hk Via Fax: (852) 3009 4548</li></ul>ㅤ4. AXA will review your application and send you a confirmation letter once it is approved5. Begin treatment as planned without budgetary worries 4

I own policy of AXA WiseGuard Pro Medical Insurance Plan, how to submit my Pre-authorisation application outside AXA network?

1. Download <a target='_self' href='#download'>Pre-Authorisation Forms</a> and complete the Pre-Authorisation Form Part 12. If your attending doctor advises hospitalisation or day case procedure, kindly ask them to fill out the Pre-authorisation Form Part 23. Submit documents by email or Fax to us before hospital admission or day case procedure begin Documents Required: <ul><li>Completed Pre-Authorisation Form Part 1 &amp; Part 2</li><li>Copies of supporting document(s) such as medical reports from attending doctor on proposed in-patient treatment/surgery/diagnostic investigations/long term medication Via Email: individual.preauth@axa.com.hk Via Fax: (852) 3009 4548</li></ul>ㅤ4. AXA will review your application and send you a confirmation letter once it is approved 5. Begin treatment as planned without budgetary worries 4

I own policy of AXA Executive Health Medical Plan / Global Elite Health Plan / Global Elite II Health Plan / GlobalReach Medical Insurance Plan, how to submit my Pre-authorisation application outside AXA network?

Eligible medical expenses incurred will be covered in accordance with your medical scheme arrangement and up to your maximum benefit limit (ie the expenses may not be covered in full). You will be required to personally settle all expenses not falling within your benefit entitlement under the medical scheme arrangement. For any query, please call medical insurance helpline during office hour for details.

Do I get all expenses covered in full if I apply for Pre-authorisation &amp; Cashless arrangement service?

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Personal Insurance

(852) 2863 5708• AXA Executive Health Medical Plan• Global Elite Health Plan• Global Elite II Health Plan• GlobalReach Medical Insurance Plan

(852) 2519 1166 Do note that all Employee Benefits for staff differ from one company to another. You are more than welcome to contact our customer service representatives for more information.

Employee Insurance

Remarks:

<ol><li>The service providers which provide the Network Doctors, Network healthcare facilities, GBA Cancer Healthcare Facilities, GBA Healthcare Facilities and Case Manager are independent third parties and are not agents of AXA. AXA shall not have any obligation or liability whatsoever in relation to the medical services and advices provided by the service providers and their Network Doctors, Network healthcare facilities, GBA Cancer Healthcare Facilities, GBA Healthcare Facilities and Case Manager and shall not be responsible for any act or failure to act on the part of Network Doctors, Network healthcare facilities, GBA Cancer Healthcare Facilities, GBA Healthcare Facilities and Case Manager or its personnel (including doctors, nurses, or other medical staff).</li><li>The list of Network Doctors, Network healthcare facilities, GBA Cancer Healthcare Facilities, GBA Healthcare Facilities and Case Manager are subject to change from time to time at AXA’s sole discretion without prior notice. Hence, the Network Doctors’ and Case Managers’ number of years’ experience and post-fellow specialist training may vary.</li><li>The availability of the cashless arrangement provided by Network healthcare facilities, GBA Cancer Healthcare Facilities and GBA Healthcare Facilities (no need to pay deposit upon admission and enjoy cashless arrangement for eligible expenses at discharge) is subject to (a) the applicable benefit limits, deductible (if any) and exclusions under the relevant terms and benefits of the policy; and (b) acceptance of the cashless arrangement by Network healthcare facilities, GBA Cancer Healthcare Facilities and GBA Healthcare Facilities. The approval of the cashless arrangement is subject to the final decision of AXA. If applicable, the cashless arrangement is available to Network healthcare facilities in Hong Kong, GBA Cancer Healthcare Facilities and GBA Healthcare Facilities. The provision of the cashless arrangement from AXA, Network Doctors, Network healthcare facilities, GBA Cancer Healthcare Facilities, GBA Healthcare Facilities or Case Manager shall not be deemed as an admission of our liability to pay and/or reimburse the policyholder under the policy or a waiver of any breach of the terms and benefits of the policy. The final claim decision will be determined by the medical information, and the benefits shall be payable subject to the applicable benefit limits of the chosen benefit level.</li><li>Eligible medical expenses incurred will be covered in accordance with your medical scheme arrangement and up to your maximum benefit limit (ie the expenses may not be covered in full).You will be required to personally settle all expenses not falling within your benefit entitlement under the medical scheme arrangement.</li></ol>

Pre-authorisation & Cashless arrangement

Begin treatment as planned without budgetary worries

Why AXA Pre‑authorisation & Cashless arrangement service?

Few steps to apply Pre-authorisation & Cashless arrangement service

Start using AXA Pre-authorisation service by finding a doctor in Emma by AXA app

1: Log in to Emma by AXA app

2: Tap "Find a Doctor" under "My Services", and select the relevant policy

3: Select the specialty category

4: Select your preferred network doctors and/or healthcare facilities^1,2 to make appointment directly

Ready to "Find a Doctor" now?

Documents & Forms Download

Frequently Asked Questions

Am I eligible to apply for AXA Pre-authorisation & Cashless arrangement service?

I own policy of AXA WiseGuard Pro Medical Insurance Plan, how to submit my Pre-authorisation application outside AXA network?

I own policy of AXA Executive Health Medical Plan / Global Elite Health Plan / Global Elite II Health Plan / GlobalReach Medical Insurance Plan, how to submit my Pre-authorisation application outside AXA network?

Do I get all expenses covered in full if I apply for Pre-authorisation & Cashless arrangement service?

Need A Help?

Personal Insurance

Personal Insurance

Employee Insurance

Pre-authorisation & Cashless arrangement

Begin treatment as planned without budgetary worries

Why AXA Pre‑authorisation & Cashless arrangement service?

Few steps to apply Pre-authorisation & Cashless arrangement service

Start using AXA Pre-authorisation service by finding a doctor in Emma by AXA app

1: Log in to Emma by AXA app

2: Tap "Find a Doctor" under "My Services", and select the relevant policy

3: Select the specialty category

4: Select your preferred network doctors and/or healthcare facilities1,2 to make appointment directly

Ready to "Find a Doctor" now?

Documents & Forms Download

Frequently Asked Questions

Am I eligible to apply for AXA Pre-authorisation & Cashless arrangement service?

I own policy of AXA WiseGuard Pro Medical Insurance Plan, how to submit my Pre-authorisation application outside AXA network?

I own policy of AXA Executive Health Medical Plan / Global Elite Health Plan / Global Elite II Health Plan / GlobalReach Medical Insurance Plan, how to submit my Pre-authorisation application outside AXA network?

Do I get all expenses covered in full if I apply for Pre-authorisation & Cashless arrangement service?

Need A Help?

Personal Insurance

Personal Insurance

Employee Insurance

4: Select your preferred network doctors and/or healthcare facilities^1,2 to make appointment directly