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Dr@Live

Doctor consultation whenever and wherever you need

Dr@Live

Doctor consultation whenever and wherever you need

How does Dr@Live help me?

A digital service that allows you to stay at home throughout your whole consultation journey from start to finish. Even if you decide to attend physical consultation, you can book it or queue up using your mobile devices without hassle.

Who is eligible for the service?

Insured employees and dependents of designated Employee Benefits policies can enjoy this service.

How to access the service?

1

Download Emma by AXA app

2

Click “Dr@Live“ and book doctor consultation through eQueuing or eAppointment⁺

3

Select teleconsultation or physical consultation

4

Attend consultation

5

Medication delivery (if applicable)

Explore on Emma by AXA

- Developer : AXA China Region Insurance Company Limited 
- Version: 1.37.0 
- Usage Access: Storage, Photos/Media/Files, Camera, Location, Wi-Fi Connection, View Internet Connection and Full Internet Access 
- Privacy Policy: Please click here 
- Remarks: Emma by AXA app is currently available in the Hong Kong and Macau App Store / Google Play store and Huawei AppGallery 

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Remarks

*Subject to members’ payment status, completion time of teleconsultation and medicine delivery limitation. Terms and conditions apply. Please refer to Dr@Live on Emma by AXA for details.

⁺eAppointment feature only applies to specialist consultation, and eQueuing feature only applies to general practitioner consultation.

VHIS PROVIDER

Name of Company: AXA China Region Insurance Company (Hong Kong) Limited

Company Registration Number: 00014

Effective Date of Registration: 28 February 2019

Name of Company: AXA China Region Insurance Company Limited

Company Registration Number: 00033

Effective Date of Registration: 28 February 2019

# Terms and conditions apply. Please refer to the relevant product brochure, promotion leaflets.

** The premiums are calculated with reference to a number of factors including but not limited to the gender, residency and risk class of the insured person at the time of policy issuance. Premiums are not guaranteed and may be changed by the Company at any of the policy anniversaries.

The premiums and benefits shown above are based on AXA WiseGuard Medical Insurance Plan; Regular benefit level of Smart Medicare; Standard benefit level with HKD30,000 annual deductible for MediPartner Health Plan.

The premiums displayed above are for basic plan and are calculated based on insured person with residency in Hong Kong or Macau. The monthly premiums for AXA WiseGuard Medical Insurance Plan, Smart Medicare and MediPartner Health Plan are calculated using applicable premium modal factor. The monthly premium modal factor for a basic plan is 0.09, the premium showed above is for illustration purpose.

The premiums calculated are for reference only and the actual amount may be different from those illustrated. For product details, please refer to the relevant proposals, product brochures and policy contracts.

Age selected shall be based on the age of the insured person on his or her last birthday.

All premiums shown above are calculated based on basic plan and a 18-year-old non-smoking male insured person and residency in Hong Kong or Macau.

The above medical insurance products are underwritten by AXA China Region Insurance Company (Hong Kong) Limited / AXA China Region Insurance Company Limited (collectively, the “Company”).

¹ “Age 100” / “age 85” / “age 25” / “age 18” refers to the policy anniversary no or immediately following the insured’s 100ᵗʰ / 85ᵗʰ / 25ᵗʰ / 18ᵗʰ birthday, whichever is earlier.

Want to talk to us?
Please input correct information.
We can only discuss insurance matters with you when you are in HK.
Please input correct information.
Please input correct information.
Maximum 250 characters
*Required

By submitting this form, I agree with AXA's use of my personal data above to conduct direct marketing in relation to insurance products issued by AXA. AXA won’t engage in such activities otherwise. I also acknowledge and agree with the Privacy Policy & Personal Information Collection Statement.

Please read and agree the above terms and conditions.
Want to talk to us?
Please input correct information.
We can only discuss insurance matters with you when you are in HK.
Please input correct information.
Please input correct information.
Maximum 250 characters
*Required

By submitting this form, I agree with AXA's use of my personal data above to conduct direct marketing in relation to insurance products issued by AXA. AXA won’t engage in such activities otherwise. I also acknowledge and agree with the Privacy Policy & Personal Information Collection Statement.

Please read and agree the above terms and conditions.