(SmartCare)
1
Download and complete claim form(s)
2
Prepare all the supporting document(s)
3
Submit claim form(s) with all supporting document(s) within 90 days from the date of consultation/treatment
4
Upon receipt of all required documents, we will process your claim within 7 working days
5
Settlement letter and/ or email will be issued to you after approval
CLAIMS FORM(S)
SUPPORTING DOCUMENT(S) CHECKLIST
- Dental Claim Form(s) completed by yourself and your attending dentist
- Original payment receipt(s) of medical expenses (including deposit receipt)
- Settlement advice from other insurer (if applicable)
CLAIMS SUBMISSION
- By post: Mail the completed claim form(s) with all supporting document(s) to the mailing address listed on the claim form
Contact Information
Telephone: (852) 2867 8686
Email: healthcare@axa.com.hk
Remarks:
If you disagree with our claim decision, you may submit an appeal to us within 90 days from the notice date of our Claim Settlement Advice or Notification of Claim Decision. Click here for details.
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