1

Download and complete the claim form(s)

2

Prepare all the supporting document(s)

3

Submit claim form(s) with all supporting document(s)

4

AXA will review and process your claim submission within 5 to 7 working days

5

Settlement letter and/ or email will be issued to you after approval

CLAIMS FORM(S)
SUPPORTING DOCUMENT(S) CHECKLIST

Please keep the original receipt(s) and other claim documentation for 6 months from the claim completion date. AXA reserves the right to request additional information/documentation to support each claim.

For Hospital and Surgical Claim

  1. The hospital/medical bill(s)/receipt(s) certified by the attending doctor and stating clearly the diagnosis.
  2. Written referral letter by registered doctor for laboratory tests/x-ray/specialist consultation (if applicable)

For Outpatient/Dental Claim

  1. The medical receipt(s) stamped and signed by attending doctor/dentist clearly showing the date of treatment, patient's name and diagnosis/type of dental treatment; the policy number and the name of the Insured must be clearly written on the back of the receipt(s)
  2. Written referral letter by registered doctor for laboratory tests/x-ray (if applicable)
CLAIMS SUBMISSION
  1. By email: Send the completed claim form(s) with all supporting document(s) to ec.claims@axa.com.hk

Contact Information

Telephone: (852) 2523 3061

Email: ec.claims@axa.com.hk

Remarks:

If you disagree with our claim decision, you may submit an appeal to us within 90 days from the notice date of our Claim Settlement Advice or Notification of Claim Decision. Click here for details.