(SmartCare / PortaProtection)
Download and complete the claim form(s)
Prepare all the supporting document(s)
Submit claim form(s) with all supporting document(s) within 90 days from the date of consultation/ treatment
AXA will review and process your claim submission within 5 to 7 working days
Settlement letter and/or email will be issued to you after approval
Basic documents:
Additional documents (if applicable):
Contact Information
For SmartCare
Telephone: (852) 2523 3061
Email: healthcare@axa.com.hk
For PortaProtection
Telephone : (852) 2519 1281
Email : porta@axa.com.hk
Remarks:
If you disagree with our claim decision, you may submit an appeal to us within 90 days from the notice date of our Claim Settlement Advice or Notification of Claim Decision. Click here for details.