(SmartCare / PortaProtection)
1
Download and complete the claim form(s)
2
Prepare all the supporting document(s)
3
Submit claim form(s) with all supporting document(s) within 90 days from the date of consultation/ treatment
4
AXA will review and process your claim submission within 5 to 7 working days
5
Settlement letter and/or email will be issued to you after approval
CLAIMS FORM(S)
SUPPORTING DOCUMENT(S) CHECKLIST
Basic documents:
- Completed Hospitalisation and Surgical Claim Form(s) with all details filled out by you and your attending doctor
- Original payment receipt(s), including deposit receipt(s).
- Copy of statement(s) with breakdown of hospital charges, including daily fees, meals and package charges
Additional documents (if applicable):
- Copy of histopathology/endoscopy/diagnostic/laboratory tests reports
- Copy of operating theatre summary report(s)
- Referral letter(s) from any specialist doctor
CLAIMS SUBMISSION
- By post: Mail the completed claim form(s) with all supporting document(s) to the mailing address listed on the claim form.
Contact Information
For SmartCare
Telephone: (852) 2523 3061
Email: healthcare@axa.com.hk
For PortaProtection
Telephone : (852) 2519 1281
Email : porta@axa.com.hk
Remarks:
If you disagree with our claim decision, you may submit an appeal to us within 90 days from the notice date of our Claim Settlement Advice or Notification of Claim Decision. Click here for details.
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