Download and complete the claim form(s)
Prepare all the supporting document(s)
Submit claim form(s) with all supporting document(s)
Upon receipt of all required documents, we will process your claim within 7 working days
Settlement letter and/ or email will be issued to you after approval
Please keep the original receipt(s) and other claim documentation for 6 months from the claim completion date. AXA reserves the right to request additional information/documentation to support each claim.
Telephone: (852) 2523 3061
If you disagree with our claim decision, you may submit an appeal to us within 90 days from the notice date of our Claim Settlement Advice or Notification of Claim Decision. Click here for details.