1

Download and complete the claim form(s)

2

Prepare all the supporting document(s)

3

Submit claim form(s) with all supporting document(s)

4

AXA will review and process your claim submission within 5 to 7 working days

5

Settlement letter and/ or email will be issued to you after approval

CLAIMS FORM(S)
SUPPORTING DOCUMENT(S) CHECKLIST

Please keep the original receipt(s) and other claim documentation for 6 months from the claim completion date. AXA reserves the right to request additional information/documentation to support each claim.

  1. Original insurance policy
  2. Original Bill of Lading or Contract of Carriage
  3. Invoice, packing list, and inventory list (if applicable)
  4. Documentary evidence or photographs of the damaged item (if applicable)
  5. Estimates for repair or replacement invoice for damaged item
  6. Your claim letter against carrier/forwarder and their reply

Remarks:

  • For claims not exceeding HKD5,000, no survey is required.
  • For claims exceeding HKD5,000, please report the loss to us for us to arrange a survey or examine the goods and issue a survey report. Survey fee is customarily paid by the claimant in advance and included in the claim against the insurers.
CLAIMS SUBMISSION
  1. By email: Send the completed claim form(s) with all supporting document(s) to gi.claims@axa.com.hk
  2. By post: Mail the completed claim form(s) with all supporting document(s) to the mailing address listed on the claim form

Contact Information
Telephone: (852) 2523 3061
Email: axagi@axa.com.hk

Remarks:
If you disagree with our claim decision, you may submit an appeal to us within 90 days from the notice date of our Claim Settlement Advice or Notification of Claim Decision. Click here for details.