1

Download and complete the claim form(s)

2

Prepare all the supporting document(s)

3

Submit claim form(s) with all supporting document(s)

4

AXA will review and process your claim submission within 5 to 7 working days

5

Settlement letter and/ or email will be issued to you after approval

CLAIMS FORM(S)
SUPPORTING DOCUMENT(S) CHECKLIST

Please keep the original receipt(s) and other claim documentation for 6 months from the claim completion date. AXA reserves the right to request additional information/documentation to support each claim.

  1. A Property Claim Form completed with detailed description of the incident.  
  2. Photos showing the extent of the damage; for burglary claims, provide photos that show entry and exit points of the premises
  3. The original loss/damage report from relevant authorities e.g. the police, including the police report number and the address of police station (if applicable)
  4. Original supporting documents showing the value of the lost/damaged item(s)/cash
  5. The original repair receipt(s), in case of a possible repair
  6. The original purchase receipt(s) and replacement quotation(s)/receipt(s), in case of a possible replacement

Remarks:

  • Please keep all damaged property available for inspection by insurers.
CLAIMS SUBMISSION
  1. By email: Send the completed claim form(s) with all supporting document(s) to property.claims@axa.com.hk
  2. By post: Mail the completed claim form(s) with all supporting document(s) to the mailing address listed on the claim form

Contact Information
Telephone: (852) 2523 3061
Email: axagi@axa.com.hk

Remarks:
If you disagree with our claim decision, you may submit an appeal to us within 90 days from the notice date of our Claim Settlement Advice or Notification of Claim Decision. Click here for details.