SUPPORTING DOCUMENT(S) CHECKLIST
Please keep the original receipt(s) and other claim documentation for 6 months from the claim completion date. AXA reserves the right to request additional information/documentation to support each claim.
1. Medical Expenses
Please provide:
- Full description of the sickness or injury sustained on the claim form(s)
- Hospital/medical bill(s)/receipt(s) with clearly marked diagnosis and certified by the attending physician
2. Personal Accident
Please provide:
- Full description of the sickness or injury sustained on the claim form(s)
- Doctors report of certification on the extend of the injury
- In the event of a death claim, please contact us for further guidance
3. Baggage and Personal Effects
Please provide:
- Full description of the incident and the list of claim items which you are claiming for on the claim form(s)
- Loss/damage report(s) from the relevant authorities e.g. airline, hotel or the Police
- Photos showing the extend of damage to the property (if applicable)
- Repair receipts of the damaged property (if applicable)
- All receipts and/or warranties relating to the lost/damaged property if they require replacement
4. Baggage Delay
Please provide:
- Full description of the incident on the claim form(s)
- Confirmation from the airline that the baggage was delayed abroad for more than 6 hours, with reason(s) stated
- Invoices/receipts for the purchase of essential items
5. Personal Money and Travel Documents
Please provide:
- Full description of the incident on the claim form(s)
- Loss report from the Police
- Supporting documents showing the value of the amount of cash lost e.g. exchange slip etc.
6. Personal Liability
Please provide:
- Full description of the incident on the claim form(s) irrespective of whether you have received a claim from the third party or not
- Photos showing the scene of the accident, its environment and the extend of the third party property damaged and/or third party bodily injured, if possible
- Third party correspondence(s), summons or writs received in elation to the incident should be forward to us immediately
- Remarks: No liability should be admitted, offered or promise of payment made to the third party without the company’s approval.
7. Travel Delay, Trip Re-routing, Missed Journey and Overbooking
Please provide:
- Written confirmation from the airline, if the flight is delayed for more than 6 hours, indicating the total number of hours delayed and reason(s) for such delay
- Copy of the itinerary, air ticket and boarding pass
8. Loss of Deposit, Cancellation of Trip and Trip Curtailment
Please provide:
- Reason(s) for the cancellation or curtailment of the trip together with all relevant supporting documents
- Booking invoices together with confirmation from the relevant authorities regarding the amount refundable tor any prepaid costs or deposits made
9. Home Care Benefit
Please provide:
- Relevant incident report from the police and /or the Fire Service Department
- Detailed clam list of the damaged items(s) together with supporting document(s) to substantiate its value(s)
10. Trauma Counselling
Please provide:
- Incident report from the relevant authority
- Consultation receipt from a registered psychologist
11. Rental Vehicle Excess
Please provide:
- Incident report from the relevant authority
- Vehicle rental agreement with detailed terms & conditions
- Payment receipt(s) for the rental charges
- Payment receipt(s) for the excess paid
12. China Hospital Deposit Guarantee Benefit (If applicable)
Please provide:
- Full description of the sickness or injury sustained on the claim form(s)
- Hospital/medical bill(s)/receipt(s) with clear diagnosis marked and certified by the attending physician