Download and complete claim form(s)
Prepare all the supporting document(s)
Submit claim form(s) with all supporting document(s)
Upon receipt of all required documents, we will process your claim within 7 working days
Settlement letter and/ or email will be issued to you after approval
Download the Emma by AXA app to enjoy the convenience of submitting your claims online
Submit all required document(s) and your claims will be processed within 7 working days
*Selected claim types: Outpatient, Travel Delay, Baggage Delay, Personal Belongings
Please keep the original receipt(s) and other claim documentation for 6 months from the claim completion date. AXA reserves the right to request additional information/documentation to support each claim.
1. Medical Expenses
Please provide:
2. Personal Accident
Please provide:
3. Baggage and Personal Effects
Please provide:
4. Baggage Delay
Please provide:
5. Personal Money and Travel Documents
Please provide:
6. Personal Liability
Please provide:
7. Travel Delay, Trip Re-routing, Missed Journey and Overbooking
Please provide:
8. Loss of Deposit, Cancellation of Trip and Trip Curtailment
Please provide:
9. Home Care Benefit
Please provide:
10. Trauma Counselling
Please provide:
11. Rental Vehicle Excess
Please provide:
12. China Hospital Deposit Guarantee Benefit (If applicable)
Please provide:
24-hour Emergency Assistance Hotline
Telephone: (852) 2861 9285
Remarks:
If you disagree with our claim decision, you may submit an appeal to us within 90 days from the notice date of our Claim Settlement Advice or Notification of Claim Decision. Click here for details.
Download the Emma by AXA app to enjoy the convenience of submitting your claims online
Submit all required document(s) and your claims will be processed within 7 working days
*Selected claim types: Outpatient, Travel Delay, Baggage Delay, Personal Belongings