EASILY SUBMIT YOUR CLAIMS WITH EMMA BY AXA APP!
Download Emma by AXA app to enjoy the convenience of submitting your claims online.
Submit all required document(s) and your claims will be processed within 7 working days.
Applicable to 11 consultation types incurred in Hong Kong for outpatient (subject to your policy eligibility).
EASILY SUBMIT YOUR CLAIMS WITH EMMA BY AXA!
Download Emma by AXA app to enjoy the convenience of submitting your claims online.
EASILY SUBMIT YOUR CLAIMS WITH EMMA BY AXA!
Download Emma by AXA app to enjoy the convenience of submitting your claims online.
Individual insurance medical claims, the claim amount can be up to HKD25,000(subject to your policy eligibility).
EASILY SUBMIT YOUR CLAIMS WITH EMMA BY AXA!
Download the Emma by AXA app to enjoy the convenience of submitting your claims online
Submit all required document(s) and your claims will be processed within 7 working days
*Selected claim types: Outpatient, Travel Delay, Baggage Delay, Personal Belongings
EASILY SUBMIT YOUR CLAIMS WITH EMMA BY AXA!
Download Emma by AXA app to enjoy the convenience of submitting your claims online
Submit all required document(s) and your claims will be processed within 7 working days
Downloads
What would you like to find?
Which documents you are looking for?
Claim forms
Policy services – general
Application / Form for: Policy no 10 or 11 alphanumeric digits starting with 0 or A - Z / Policy no 10-digit starting with 3 or 5
Application / Form for: Policy no 8-digit starting with 18 or 38 or 87
Policy services – investment services
Application / Form for: Policy no 10 or 11 alphanumeric digits starting with 0 or A - Z / Policy no 10-digit starting with 3 or 5
Application / Form for: Policy no 8-digit starting with 18 or 38 or 87
Policy value withdrawal
Application / Form for: Policy no 10 or 11 alphanumeric digits starting with 0 or A - Z / Policy no 10-digit starting with 3 or 5
Premium payment
Application / Form for: Policy no 10 or 11 alphanumeric digits starting with 0 or A - Z / Policy no 10-digit starting with 3 or 5
Application / Form for: Policy no 8-digit starting with 18 or 38 or 87
Product Brochure / Leaflet
Useful information
Follow AXA
