Emma by AXA FAQ

About Emma by AXA

How to register

About AXA Goal

What rider information will be shown under my account?

What kind of document I can download from Emma by AXA e-Service?

What online payment options are supported by Emma by AXA?

Can I pay partial premium?

How long will it take for my premium payment (online payment - autopay) to be processed?

How long does it take to process the fund allocation submission?

How long does it take to process the fund switching submission?

What is the maximum claim limit I can submit through Emma by AXA?

What kind of claims can I submit through Emma by AXA?

I have submitted the claims, but cannot see the record shown in the Emma by AXA?

Why my claim was rejected / partial paid?

Can I check the reason why my claim was rejected?