Start your paperless journey!

Start your paperless journey!

How AXA helps you start a paperless journey?

At AXA, we act for human progress by protecting what matters. As part of this purpose, we have been upgrading our digital capabilities and boosting customer interactions. Our aim is to provide a seamless experience to you while minimising the environmental impact. Now, around 80% of our direct communications to customers are digital. We believe that with our collaborative efforts, together we could build a greener and more sustainable future.

What you can enjoy from your paperless journey?

Environmentally friendly
Secure and reliable
Convenient and speedy

Check out some of the key eServices that you may enjoy via Emma by AXA App or Portal* and AXA’s website! Benefits of eService include:

  • Environmentally friendly: Reduce printouts of your policy documents therefore saving trees and energy.
  • Secure and reliable: No physical space is required for document storage.
  • Convenient and speedy: Easily access well-organised documents and perform various transactions anytime, anywhere.
eStatement / eAdvice

Manage and download your policy and eStatement anytime, anywhere

My Cards

Easy access to your card for more convenient clinic visit


Submit your claims with just a few clicks

Online payment

Pay your premium via mobile app or online instantly

Quote & buy online

Get insurance online! It’s easier than you think


Renew your policy with ease

Investment Option Portfolio Management

Manage, switch and reallocate your investment options

Update contact information

Update your email address, mobile number and address digitally

Follow the steps below to start your eCommunication journey today!

How to eRegister for your policies on Emma by AXA app?


Click "eRegistration" under Policy Management


Read the Terms and Conditions, and click "I Agree"


Click "Submit"

Experience the all-in-one services of Emma by AXA now!

Satisfy all your insurance and wellness needs with one single platform, allowing you to enjoy the benefits of greater protection and unparalleled convenience!



Click on the link below to download now!

- Developer        : AXA China Region Insurance Company Limited
- Version               : 1.27.0
- Usage Access : Storage, Photos/Media/Files, Camera, Location, Wi-Fi Connection, View Internet Connection and Full Internet Access
- Privacy Policy : Please click here

Learn more about AXA’s Green Actions

Plant seeds of hope for the Earth

AXA has joined the contribution efforts to the Mastercard® Priceless Planet Coalition’s goal of restoring 100 million trees by 2025.

Through the partnership, we will plant trees around the world on behalf of customers who have downloaded and registered for Emma by AXA to thank them for going green and to give back to nature.

Our Commitment on Climate Change

Climate change is causing widespread damage to ecosystems and increasing the intensity of natural catastrophes.

AXA strive to protect the environment by driving corporate Green initiatives and encouraging customers to start their Go Green journey.

AXA Climate School for university students in Hong Kong

AXA is honoured to contribute to the fight against climate change by launching “AXA Climate School for university students in Hong Kong”, a free training course for all university undergraduate or postgraduate students in Hong Kong to learn about this topic.

We sincerely invite all our future leaders to seize this opportunity to get climate-ready, as only by being climate-ready, can we be future-ready.

Contact AXA
Customer Hotline(852) 2802 2812
Business hoursMonday - Friday: 09:00 - 17:30
Saturday: 09:00 - 13:00
Except Public Holidays
Try on Emma by AXA

Take the lead and switch to eStatement / eAdvice Service on Emma by AXA today!