Introducing eStatement / eAdvice Service

Introducing eStatement / eAdvice Service

Why Going Green matters?

At AXA, we act for human progress by protecting what matters and are dedicated to creating a sustainable future. To move closer to our Green Goals, we have launched “Let’s Go Green”, an initiative to reduce the 11M sheets of paper we are sending to our customers every year.

What does this mean for me?

From June 2021 onwards, we will gradually move our Life, Critical Illness and designated Health Insurance policyholders to eStatement / eAdvice Service. With eStatement / eAdvice Service you can enjoy a safe, convenient and eco-friendly eCommunication journey by receiving policy updates by email and/or SMS, and instantly view your eDocuments via Emma by AXA mobile app and portal. Your eDocuments will be stored safely in Emma by AXA.

You will be notified of your switch-over date by email or SMS.  After your switch-over date you will no longer receive paper statements.

What are the benefits of eStatement / eAdvice Service?
  • Receive policy updates by email and/or SMS
  • Instantly view your policy documents
  • Safe digital storage for your policy documents
Start your eCommunication journey with Emma by AXA
  • eRegister for your policies
  • View your policy documents
  • Update your email address and mobile number

Follow the steps below to start your eCommunication journey today!

How to eRegister for your policies on Emma by AXA?

How to view your policy documents on Emma by AXA?

How to update your email address and mobile number on Emma by AXA?

Explore on Emma by AXA

Our App

Download our app now from the links below!

Our Portal

- Developer        : AXA China Region Insurance Company Limited
- Version               : 1.23.10
- Usage Access : Storage, Photos/Media/Files, Camera, Location, Wi-Fi Connection, View Internet Connection and Full Internet Access
- Privacy Policy : Please click here

Emma by AXA mobile app is only available in Hong Kong and Macau. Customers in Mainland China and other regions can access Emma by AXA’s digital services via the web portal.

Frequently Asked Questions

1. Are there any fees for the eStatement / eAdvice Service?

2. Will I be charged for receiving paper statements?

3. How will I receive my policy information?

4. Will I continue to receive paper documents in the mail?

5. What policy documents are available to view, and how long will my documents be stored in Emma by AXA mobile app/ portal?

Learn more about AXA’s Green Actions

Plant seeds of hope for the Earth

AXA has joined the contribution efforts to the Mastercard® Priceless Planet Coalition’s goal of restoring 100 million trees by 2025.

Through the partnership, we will plant trees around the world on behalf of customers who have downloaded and registered for Emma by AXA to thank them for going green and to give back to nature.

Our Commitment on Climate Change

Climate change is causing widespread damage to ecosystems and increasing the intensity of natural catastrophes.

AXA strive to protect the environment by driving corporate Green initiatives and encouraging customers to start their Go Green journey.

AXA Climate School for university students in Hong Kong

AXA is honoured to contribute to the fight against climate change by launching “AXA Climate School for university students in Hong Kong”, a free training course for all full-time university undergraduate students in Hong Kong to learn about this topic.

We sincerely invite all our future leaders to seize this opportunity to get climate-ready, as only by being climate-ready, can we be future-ready.

Contact AXA
Customer Hotline(852) 2802 2812
Business hoursMonday - Friday: 09:00 - 17:30
Saturday: 09:00 - 13:00
Except Public Holidays
Try on Emma by AXA

Take the lead and switch to eStatement / eAdvice Service on Emma by AXA today!