AXA Goal Support

Information and support to help you resolve issues with your AXA Goal membership.

AXA Goal Support

Information and support to help you resolve issues with your AXA Goal membership.

How to enroll AXA Goal

1

Check eligibility for AXA Goal membership​

2

Accept Terms & Conditions ​

3

Connect tracking device and allow permissions

4

Start walking!

Are you eligible for an AXA Goal membership?

Before you can begin with AXA Goal, you must: ​

  • Successfully apply for a WiseGuard Pro policy
  • Apply to AXA Goal as a WiseGuard Pro policy holder and insured person​
  • Download the Emma by AXA mobile app and complete your AXA Goal enrollment process
Connect your tracking device
How to check your AXA Goal membership end date?

Missing Achieved Days? Check and prepare screenshots!​

Follow the steps below if you have Achieved Days missing from your AXA Goal membership:​

1

Check tracking device connection

2

Check tracking device permissions

3

Wait 24 hours for a system update

4

Provide required screenshots to update Achieved Days if they are still missing

5

Contact your WiseGuard Pro agent or our Customer Service Centre

How to check your tracking device connection?
How to check your tracking device permissions​?
Still missing Achieved Days?​

If you are still missing Achieved Days after checking your tracking device connection and permissions, you will need to capture and send us the following screenshots for requesting an update on Achieved Days :

Once these are verified, we will add the missing Achieved Days to your account.​

Questions? We’re here to help.

Contact your WiseGuard Pro policy agent or our Customer Service Centre at:

(852) 2802 2812​

cs@axa.com.hk