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EASILY SUBMIT YOUR CLAIMS WITH EMMA BY AXA APP!

Download Emma by AXA app to enjoy the convenience of submitting your claims online.

Submit all required document(s) and your claims will be processed within 7 working days.

Applicable to 11 consultation types incurred in Hong Kong for outpatient (subject to your policy eligibility).

CLICK "DOWNLOAD EMMA BY AXA APP" TO DOWNLOAD THE APP
FILL-IN THE FORM(S) IN EMMA BY AXA
UPLOAD THE SUPPORTING DOCUMENT(S)
CLAIM REVIEW AND SETTLEMENT

EASILY SUBMIT YOUR CLAIMS WITH EMMA BY AXA!

Download Emma by AXA app to enjoy the convenience of submitting your claims online.

CLICK "CLAIM ONLINE" BUTTON OR DOWNLOAD EMMA BY AXA APP
UPLOAD THE SUPPORTING DOCUMENT(S)
CLAIM REVIEW AND SETTLEMENT

EASILY SUBMIT YOUR CLAIMS WITH EMMA BY AXA!

Download Emma by AXA app to enjoy the convenience of submitting your claims online.

Individual insurance medical claims, the claim amount can be up to HKD25,000(subject to your policy eligibility).

Click "CLAIM ONLINE" Button or Download Emma by AXA app
Fill-in the form(s) in Emma by AXA
Upload the supporting document(s)
Claim review and settlement

EASILY SUBMIT YOUR CLAIMS WITH EMMA BY AXA!

Download the Emma by AXA app to enjoy the convenience of submitting your claims online

Submit all required document(s) and your claims will be processed within 7 working days

CLICK “DOWNLOAD EMMA BY AXA” TO DOWNLOAD THE APP
INPUT CLAIM DETAILS FOR SELECTED CLAIM TYPES*, OR UPLOAD THE FORM(S) FOR OTHER CLAIMS ON EMMA
UPLOAD ALL SUPPORTING DOCUMENT(S)
CLAIM REVIEW AND SETTLEMENT

*Selected claim types: Outpatient, Travel Delay, Baggage Delay, Personal Belongings

EASILY SUBMIT YOUR CLAIMS WITH EMMA BY AXA!

Download Emma by AXA app to enjoy the convenience of submitting your claims online

Submit all required document(s) and your claims will be processed within 7 working days

CLICK “DOWNLOAD EMMA BY AXA” TO DOWNLOAD THE APP
INPUT CLAIM DETAILS FOR OUTPATIENT CLAIMS, OR UPLOAD THE FORM(S) FOR OTHER CLAIMS ON EMMA
UPLOAD ALL SUPPORTING DOCUMENT(S)
CLAIM REVIEW AND SETTLEMENT

Downloads

What would you like to find?

Select a category
Accident & Disability
Employee BenefitsLife & SavingsCritical IllnessMedicalGeneral InsuranceAccident & DisabilityInvestmentMPF / ORSOFrequently Used Forms
Which documents you are looking for? (Customers who purchased AXA policies through HSBC, please download the relevant forms from HSBC website.)
Claim forms
DOWNLOAD
Personal Accident Insurance Claim Form
PDF 1.7 MB
(For SmartProtect Plus)
DOWNLOAD
Personal Accident Insurance Claim Form
PDF 1.1 MB
(For SmartCare Shield / SmartCare Prime / Personal Accident / Worldwide PA Insurance Lite)
DOWNLOAD
Critical Illness / Disability / Accident Claim Form I
PDF 129.8 KB
(To be completed by the Insured/Claimant)
DOWNLOAD
Disability / Accident / Hospitalisation Claim Form II
PDF 179.7 KB
(To be completed by the attending doctor)
Product Brochure / Leaflet

EASILY SUBMIT YOUR CLAIMS WITH EMMA BY AXA!

Download Emma by AXA app to enjoy the convenience of submitting your claims online

Submit all required document(s) and your claims will be processed within 7 working days

CLICK “DOWNLOAD EMMA BY AXA” TO DOWNLOAD THE APP
INPUT CLAIM DETAILS FOR OUTPATIENT CLAIMS, OR UPLOAD THE FORM(S) FOR OTHER CLAIMS ON EMMA
UPLOAD ALL SUPPORTING DOCUMENT(S)
CLAIM REVIEW AND SETTLEMENT