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CountOnMe Support Programme:

Treatment and Rehabilitation Support Services

CountOnMe Support Programme:

Treatment and Rehabilitation Support Services

What does this programme provide?

In support of your treatment and rehabilitation of a major illness, we provide a full suite of support services to assist your recovery.

These services cover the needs of both you and your family during the process, and allow you to select what is most suitable so that you can focus on recovery and be well again.

Treatment and Rehabilitation Support Services for insured 's caregiver

(choose 2 of the following):

Transportation & Escort Service

The insured can attend designated transportation1 for medical appointments with a companion. This service can be redeemed 3 times.

Second Medical Opinion2

The insured can enjoy a one-off second medical opinion from world-renowned medical specialists and receive professional advice on their medical condition, enabling them to make informed decisions on medical treatments.

Aquatic Therapy3

The insured can enjoy 3 visits of aquatic therapy to build muscle strength, increase joint flexibility, and improve balance to speed up the healing process.

Counselling Service4a

The insured can benefit from 4 visits of counselling to help relieve stress and anxiety in the face of a critical illness.

Companion Outing Services or In-home Care Services5

We understand that occasional additional assistance may be required to support daily activities or accompany the insured for outings. Choose from a range of services to address varying needs that may arise. Based on an individual's specific situation, arrange a one-off companion outing or in-home care service supported by a professional Personal Care Worker6.

Chinese Medicine Consultation

The insured can receive a one-off Chinese medicine consultation with prescription medication to relieve discomfort from cancer treatment.

Stroke Rehabilitation Service Package

This service includes 2 consultations by a specialist in rehabilitation and a maximum of 8 sessions of therapy treatments, which include:

  • 5-6 sessions of physiotherapy, and
  • 2 sessions of occupational therapy, and
  • 1 session of speech therapy (if necessary)

Treatment and Rehabilitation Support Services for insured’s caregiver (choose 2 of the following):

Counselling Service4b

Provide your family member or caregiver with 4 visits of counselling to help relieve stress and anxiety in the face of a critical illness.

First Aid Programme7

Participate in a single session of the "first aid programme" for your family member or caregiver, where participants learn to evaluate and handle life-threatening situations such as heart attacks, strokes, or circulatory shock. The programme will be taught by a registered nurse.

Caregiver Training (for dementia care)8

The owner may nominate one of the insured’s family members or caregivers to join a series of caregiver training sessions for dementia care. The training, delivered through 4 classroom sessions, aims to provide participants with the relevant knowledge and communication skills to better care for a loved one with Severe Dementias.

Who is eligible for the service?

If the insured is unfortunately diagnosed with a covered major illness and the Major Illness Benefit or Multiple Claims Major Illness Benefit becomes payable under the designated critical illness products, the insured is entitled to redeem these services. Policies eligible for this programme are the following:

  • TotalAssure Critical Illness Plan
  • TotalAssure Plus Critical Illness Plan
  • TotalAssure Critical Illness Plan – BabyPro
  • TotalAssure Plus Critical Illness Plan–BabyPro
  • MultiPro Critical Illness Plan
  • MultiPro Plus Critical Illness Plan
  • HealthVital II Major Illness Plan
  • HealthSelect II Major Illness Plan

How to access the service?

1

You will receive the redemption letter from AXA after having the policy above

2

Call the number in the letter to make an appointment (Upon successful dial, select preferred language, then press "1" and then press "7")

3

Present your letter and at the scheduled time and location, and enjoy the services

Explore on Emma by AXA

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Discover some of the eligible products

Starting at

HKD 1,055.3/month*

Premium Refund

TotalAssure Plus Critical Illness Plan / TotalAssure Plus Critical Illness Plan – BabyPro

Experience robust assurance with the added benefits of multiple claims and continuous payouts. These plans offer total coverage of up to 1300% of the sum insured, meticulously designed to safeguard every stage of life and provide proactive care to manage risks early on.

  • All-round protection against 138 conditions, including 3 early risk conditions & 135 illnesses ranging from minor to major
  • Total coverage up to 1300% of the sum insured with multiple claims coverage against most of the covered major illnesses together with Major Illness Benefit
  • BabyPro version offers protection from as early as 18 weeks of pregnancy and tailors coverage to expectant mother and newborn child

Starting at

HKD 814.5/month*

TotalAssure Critical Illness Plan / TotalAssure Critical Illness Plan - BabyPro

Secure comprehensive protection with the flexible benefits of multiple claims and continuous cancer payouts. These plans provide total coverage of up to 1000% of the sum insured and integrate pre-emptive care to proactively address potential risks, ensuring security at every stage of life.

  • All-round protection against 138 conditions, including 3 early risk conditions & 135 illnesses ranging from minor to major
  • Total coverage up to 1000% of the sum insured with multiple claims coverage against most of the covered major illnesses together with Major Illness Benefit
  • BabyPro version offers protection from as early as 18 weeks of pregnancy and tailors coverage to expectant mother and newborn child
Do you want more information?

Let our team of professionals explain more to you

Try on Emma by AXA

Learn more on our insurance and health services

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By submitting this form, I agree with AXA's use of my personal data above to conduct direct marketing in relation to insurance products issued by AXA. AXA won’t engage in such activities otherwise. I also acknowledge and agree with the Privacy Policy & Personal Information Collection Statement.

Want to talk to us?
Please input correct information.
We can only discuss insurance matters with you when you are in HK.
Please input correct information.
Please input correct information.
Maximum 250 characters
*Required

By submitting this form, I agree with AXA's use of my personal data above to conduct direct marketing in relation to insurance products issued by AXA. AXA won’t engage in such activities otherwise. I also acknowledge and agree with the Privacy Policy & Personal Information Collection Statement.