AXA Signature Network (“Network”) allows you to access vast network of doctors¹'² (“Network Doctors”), as well as well-equipped Network healthcare facilities¹'², including private hospitals and day case procedure centres. The Network is directly managed by AXA to provide you a one-stop medical solution platform¹.It aims to provide you with simplified administrative procedures and high quality medical services.

Vast and diverse network of experienced Network Doctors¹'²

  • More than 400 experienced Network Doctors¹'²
  • Over 80% of Network Doctors¹'² have more than 10 years of post-fellow specialist training

Wide coverage of specialty²'⁴

  • Cover more than 30 medical and surgical specialties
  • Include niche specialties (such as paediatric surgery and gynae-oncology)

Effective clinical governance for quality assurance

  • Support effective medical procedures to have better control on hospital bill and minimise the hospital stay
  • Provide effective medical treatment by evidence-based medicine

Network healthcare facility cashless arrangement³

  • No need to pay deposit upon admission or settle your eligible expense after medical treatment provided by Network Doctors¹'² by simply presenting your medical card at Network healthcare facilities¹'²

The AXA Signature Network in Hong Kong and Shenzhen

(In alphabetical order)¹

Designated medical insurance plan

AXA WiseGuard Pro Medical Insurance Plan

WiseGuard Pro is a VHIS Flexi Plan, which offers you enhanced benefits on top of the VHIS Standard Plan. Notable benefits include full cover for hospitalization and surgical benefits, prescribed non-surgical cancer treatments and outpatient kidney dialysis, and no waiting period for unknown pre-existing conditions.

Emma by AXA

Emma by AXA is an e-Service platform that gives you 24/7 access to your policy information and services⁶. You can review policy information, track claims, search Network Doctors¹'² or Network healthcare facilities¹'² and more. (available starting from August 2019)

Simple steps to access the Network

1.      Book appointment
Search your preferred Network Doctors¹'² from the Network directory²'⁴ and make your appointment with Network Doctors¹'² directly

2.      Medical consultation
Present your personal identification document and medical card upon registration at Network healthcare facilities¹'²

3.      Request to AXA
Network Doctors¹'² will submit a confinement admission or day case procedure request form to AXA for you

4.      Make reservation and receive medical treatment
AXA will issue a confirmation letter to you after approval and arrange the cashless arrangement³ with Network healthcare facilities¹'² prior to the confinement admission or day case procedure


AXA Signature Network Leaflet

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Contact AXA

Customer Hotline : (852) 2802 2812
VHIS Hotline: (852) 2894-4758
Business hour:
Monday - Friday: 09:00 - 17:30
Saturday: 09:00 - 13:00
Except Public Holidays

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