GBA EverGuard Medical Insurance

Ever guarding you across the border

GBA EverGuard Medical Insurance (“GBA EverGuard”) connects you to quality healthcare resources across the Chinese mainland, Hong Kong and other Greater China regions1 at cost‑effective premiums. It brings Asia’s leading medical technologies and treatment options within your reach, allowing you to benefit from healthcare excellence across regions. Backed by comprehensive protection and a dedicated professional healthcare network, GBA EverGuard supports you from diagnosis and treatment through to rehabilitation, helping you access the care you need, wherever life takes you.

Access and benefit from top-tier medical resources across regions

Full cover2 of designated medical expenses in Chinese mainland, with no sub-limits. By connecting you to quality healthcare resources across the Chinese mainland, Hong Kong and other Greater China regions1, GBA EverGuard gives you greater access to suitable medical solutions across locations when more complex medical needs arise.

Supporting your journey from treatment to one-stop rehabilitation

Treatment is only the first step; a smooth recovery matters just as much. GBA EverGuard covers both Chinese and Western medicine treatments, together with dedicated rehabilitation support in the Chinese mainland, helping you make the most of the crucial recovery window to regain your health with greater peace of mind.

Long-term protection with cost-effective premiums

Enjoy medical protection and support up to age 100, helping you stay protected through different life stages while making every premium count.

Enjoy up to 4 months’ premium refund*!

*For details, please refer to the relevant promotion leaflet. Terms and conditions apply.

All-round Protection with Dedicated Support

Stay ahead with advanced medical care and broader treatment options

GBA EverGuard connects you to quality medical networks across the Chinese mainland and Hong Kong, giving you access to Asia's leading medical technology and treatment solutions. With full cover2, together with standard private room upgrade3 and post-hospitalisation rehabilitation support, you can enjoy comprehensive protection and support from treatment through to recovery.

From just HKD11 a day4, enjoy hassle-free medical protection

GBA EverGuard offers affordable medical protection across the Chinese mainland, Hong Kong, and other Greater China regions1, giving you the flexibility to access the respective healthcare strengths of different locations while balancing comprehensive, long-term protection with affordability, so that better treatment can truly be your choice.

Medical navigation by AXA Health Concierge5,6

Let a professional team take care of the complexities of medical arrangements and cross-border coordination. AXA Health Concierge5,6 offers a dedicated healthcare support team throughout your journey – from general health advice and healthcare navigation to arranging treatment, together with Medical Green Pass7 and cashless arrangements8 - so you can focus on what matters most: your treatment and recovery.

Ready to take the next step?

Get a free consultation, and our financial advisors will provide tailored recommendations to suit your needs.

Frequently asked questions

Am I only covered for treatments received in Chinese mainland?

No. GBA EverGuard offers comprehensive protection across Greater China¹. In addition to the Chinese mainland, you can choose to receive treatment in Hong Kong, Macau or Taiwan for designated illnesses, depending on your needs and preference. This gives you greater flexibility to seek quality care in the location where you feel most confident and comfortable, while staying close to the support of your family.

Use the calculator to explore coverage and claim examples across different regions.

Can I receive treatment in Hong Kong and then undergo rehabilitation in Chinese mainland?

Yes. For designated major illnesses and surgeries, you may choose to receive treatment in Hong Kong, followed by integrated rehabilitation treatment at a designated rehabilitation centre in Chinese mainland. Chinese mainland’s one-stop rehabilitation model brings together a range of rehabilitation services, while GBA EverGuard also provides rehabilitation coverage specifically in Chinese mainland — helping you make the most of the respective medical strengths of both locations.

Am I required to use only the designated medical network?

No. You may also receive treatment from non-network service providers.

If you use a non-designated medical service network:

  • the relevant benefit in Chinese mainland applies only to hospitals rated Class 2A or above*;
  • in Hong Kong, Macau and Taiwan, a 20% co-insurance⁹ applies without a cap

*Class 2A or above refers to a second-level, first-class hospital or above, as approved or designated by AXA.

However, by using the designated medical service network, you can enjoy more enhanced benefits and a more seamless healthcare experience, including:

1) Applicable to the Chinese mainland medical service network and AXA Signature Network in Hong Kong (unless otherwise specified)

  • Full cover² of hospitalisation, surgical benefits and prescribed non-surgical cancer treatments with no sub-limits (regardless of the designated medical service network is used)
  • Medical Green Pass⁷
  • Cashless arrangement⁸
  • Access to an extensive medical service network, helping you navigate healthcare resources, arranging treatment and manage medical expenses with greater ease and confidence

2) Applicable to the Chinese mainland medical service network (unless otherwise specified)

  • 0% coinsurance⁹  (regardless of the designated medical service network is used)
  • Upgradable entitlement to a standard private room³

3) Application to AXA Signature Network in Hong Kong

  • 20% coinsurance⁹ with a maximum of HKD50,000 / MOP50,000 / USD6,250 per policy year

Is there anyone who can help me in managing my medical journey in Chinese mainland if I am not familiar with the healthcare services there?

Yes. AXA Health Concierge⁵˒⁶ provides a dedicated, one-stop support throughout your entire medical journey. From answering general questions about your health conditions and helping identify appropriate specialised doctors, to facilitating second medical opinions and connecting you with a broad network of designated healthcare providers in Hong Kong and Chinese mainland, AXA Health Concierge⁵˒⁶ supports you every step of the way, so that you can make more informed healthcare decision.

If treatment is required, the team can also assist with Medical Green Pass⁷, cashless arrangement⁸, cancer case management⁵˒⁶ and treatment support⁵˒⁶, helping to make your journey from diagnosis and treatment through to rehabilitation smoother and more reassuring.

Meet a Consultant

Request an appointment with a financial consultant

Contact AXA
Customer Hotline(852) 2802 2812

Business hour

Monday - Friday: 09:00 - 17:30
Saturday: 09:00 - 13:00
Except Public Holidays

Remark

  1. Greater China covers Chinese mainland, Hong Kong, Macau, and Taiwan.
  2. “Full cover” shall mean no itemised benefit sub-limit and is only applicable to the reimbursement of the actual amount of eligible expenses and / or other expenses charged, subject to coinsurance, the annual benefit limit, lifetime benefit limit and other conditions as stated in the product brochure and the policy contract. “Full cover” applies to certain benefit items only. Further details of the terms, conditions, exclusions and limitations are provided in the policy contract.   
  3. The upgradable entitlement to a standard private room means that the applicable adjustment factor due to the difference in ward class will be waived when choosing network service providers in Chinese mainland. This waiver is subject to pre-approval and availability. AXA reserves the right to amend the terms and conditions thereof from time to time without prior notice. In certain cases such as emergencies, the insured might not be entitled to such an upgrade.
  4. Calculated on the basis of the standard annual premium for a 30-year-old insured person.  Levy (if applicable) is not included in the calculation.
  5. The value-added services are provided by independent third-party service providers (who are not agents of AXA) designated by AXA from time to time. AXA shall not be liable for any value-added services provided by third-party service providers or for any acts or omissions on their part. The third-party service providers shall bear full responsibility and obligations for the relevant value-added services and all ancillary services; AXA reserves the right not to be involved in any issues or disputes arising therefrom. AXA reserves the right to change or terminate this value-added service (in whole or in part) and / or amend the relevant general terms and conditions at any time without any prior notice.
  6. (a) The advice provided under AXA Health Concierge team; and / or (b) the general health information is provided by AXA Health Concierge. They are not, and should not be used, as a substitute for advice from your own medical doctor. Such advice and / or general health information will be based on what you tell us about your personal health circumstances and is only intended for enquiries which are not of an urgent or emergency nature. The same is not medical advice whatsoever and should not be treated as such.
  7. The “Medical Green Pass” is not applicable to eligible persons who suffer from acute illness, have been involved in an accident, or require urgent or immediate medical assistance. AXA will arrange hospitalisation or outpatient consultation as soon as practicable but cannot guarantee the specific time available for appointment.
  8. The availability of the cashless arrangement is provided by the network healthcare facilities (no need to pay deposit upon admission and enjoy cashless arrangement for eligible expenses at discharge) is subject to (a) pre-approval (if applicable), applicable benefit limits, coinsurance (if applicable) and exclusions under the relevant terms and benefits of the policy; and (b) acceptance of the cashless arrangement by the network healthcare facilities. The approval of the cashless arrangement is subject to the final decision of AXA. The provision of the cashless arrangement from the network healthcare facilities shall not be deemed as an admission of our liability to pay and / or reimburse the policy holder under the policy, or any breach of the terms and benefits of the policy. The final claim decision will be determined by the medical information, and the benefits shall be payable subject to the applicable benefit limits and coinsurance (if applicable).
  9. Coinsurance is the policy holder's share of eligible expenses as set out in the Benefit Schedule, and it doesn't cover costs above the plan’s benefit limits.

Disclaimer

Information on this webpage is for reference only, and not intended to be a complete description of the applicable terms and conditions. Please refer to the product brochure and policy contract for detailed terms and conditions. You should not purchase a policy based on the information on this website alone.

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