*Terms & Conditions apply. For more details, please refer to the promotion leaflet.

1. Sources: Hospital Authority Statistical Report 2023-2024, Service Throughput in 2023-24
2. Source: Statistical Highlight ISSH11/2024 by Research Office, Legislative Council Secretariat (May 31 2024)
3. Sources: Hospital Authority, Waiting Time for Stable New Case Booking at Specialist Out-patient Clinics during Apr 1 2024- Mar 31 2025. The longest (90th percentile) waiting time implies that appointments are earlier than the indicated time in 90% of the new case bookings.
4. Sources: Statistical Highlight ISSH09/2023 by Research Office, Legislative Council Secretariat (Jun 6 2023)
5. The "Market first" is based on an internal market survey conducted by AXA on 27 June 2025, comparing it with similar types of "Medical Green Pass" services offered in the Hong Kong market. Terms and conditions apply, please refer to the relevant webpage for details.
6. The “Medical Green Pass” is not applicable to eligible persons who suffer from acute illness, have been involved in an accident, or require urgent or immediate medical assistance. AXA will arrange hospitalization or outpatient consultation as soon as practicable but cannot guarantee the specific time available for appointment.
7. GBA Cancer Healthcare Facilities, GBA Healthcare Facilities, Case Manager, network doctors and network healthcare facilities are independent third parties and are not agents of AXA. AXA shall not have any obligation or liability whatsoever in relation to the medical services and advices provided by the service providers and their GBA Cancer Healthcare Facilities, GBA Healthcare Facilities, Case Manager, network doctors and network healthcare facilities and shall not be responsible for any act or failure to act on the part of GBA Cancer Healthcare Facilities, GBA Healthcare Facilities, Case Manager, network doctors and network healthcare facilities are or its personnel (including doctors, nurses, or other medical staff).
8. The list of GBA Cancer Healthcare Facilities, GBA Healthcare Facilities, Case Manager, network doctors and network healthcare facilities will be regularly updated by AXA without any prior notice, but there is no guarantee that the list will always reflect the most current information. Therefore, the seniority and fellowship status of Case Manager may vary.
9. The hospital stay is arranged by Prosper Health and provided upon request subject to medical necessity.
10. Once the appointment is confirmed with the Case Manager, free private transportation service between Hong Kong/Macau and selected cities in the Greater Bay Area will be provided to the eligible insured when he/she visits the designated GBA Cancer Healthcare Facilities. The free private transportation service may be modified from time to time at AXA's sole discretion without any notice.
11. It is only applicable to designated medical insurance plans with the entitled ward class below standard private room and medically necessary hospitalisation.
12. Only applicable to cross-border drug treatment at designated GBA Cancer Healthcare Facilities.
13. The discounted outpatient consultations only covers the outpatient consultation fee and does not include the cost of medicines and other medical examinations. Designated medical insurance plans including AXA WiseGuard Pro Medical Insurance Plan (Basic Plan or Supplement), Global Elite Health Plan/ Global Elite II Health Plan, GlobalReach Medical Insurance Plan, MediPartner Health Plan, AXA WiseGuard Medical Insurance and Smart Medicare of insured can enjoy up to 30% off discount on outpatient consultations fees, while its policyholders can enjoy 10% off discount on outpatient consultations fees. Policyholder and insured of AXA Life in-force policies (including Life, Medical, Critical Illness, Savings, Investment Linked policies etc.) and immediate family member can 10% off discount on outpatient consultations fees.
14. “Immediate family member” refers to the legal spouse, children or parents of the policy insured or policyholder.
15. Applicable to insured of designated AXA medical insurance plans only. Please refer to the relevant website for details.
16. AXA claims department case records for the year 2025.
17. Once the appointment is confirmed with the case manager, free private transportation service between Hong Kong/Macau and selected cities in the Greater Bay Area will be provided to the eligible insured when he/she visits the designated GBA cancer healthcare facilities. The free private transportation service may be modified from time to time at AXA's sole discretion without any notice.
18. Source: Internal information provided by the AXA claims department for the year 2024. This data includes only life medical and critical illness claims records, and excludes claims for death, group medical, group critical illness, and individual medical from general insurance.
19. A minimal portion of claimed items not falling with the designated benefit items eligible under “full cover”, and thus not fully compensated.
20. According to claims questionnaire result from AXA's customers after enjoying our claims service. Above cases, claim processing time and compensation amount are for reference only. Compensation result is subject to terms and conditions that apply, and is subject to AXA’s final decision.
21. Full cover shall mean no itemised benefit sub-limit and is only applicable to the reimbursement of the actual amount of eligible expenses and / or other expenses charged after deducting the remaining deductible (if any), and is subject to the annual benefit limit and other conditions as stated in the product brochure and the policy contract. Full cover applies to certain benefit items only.